Returns and Refunds
It is our sincere hope that you are thrilled with your purchase and your overall experience with Shugarplum. We take careful care to provide accurate details of any blemishes, or wear to each item often providing close up images of anything we find. Additionally, we offer support via email for any questions or concerns that may arise prior your purchase. For this reason, we only offer store credit as an option for returns. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused and in the condition they were received. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
However, in the rare event that you find that your item was grossly misinterpreted in the product details, and/or photos, we will honor your request for a full refund (excluding shipping fees) or exchange it for something else.
We do not issue refunds for any reason- again, with the exception that an item is grossly misrepresented in the listing details and photos. We do not refund shipping and handling costs for any reason. All sales are final on sale items.
Damaged/defective items must be reported to us within 3 days of initial receipt of order. If you receive a damaged item, (excludes any damages, chips, cracks, stains or blemishes already listed in the item description – if any) you MUST keep all original packaging materials and invoice in order to properly file an insurance claim with USPS. Please contact us immediately so that we can work to resolve the issue: [madeline AT shugarplum DOT com]